| Booking
Terms and Conditions
These Terms and Conditions are subject to English
law, and the exclusive jurisdiction of the courts of England and Wales'".
Terms and conditions must be read and signed by the person making the
booking along with the holidaymaker where possible. Please send a copy
back with the booking form and keep a copy for yourself
Communication regarding the booking will only be entered into with the
Named signatories on these forms.
Making
the Booking
To book a Papillon Holiday call one of our numbers, e-mail or write to
us at the given addresses stating which holiday you would like to attend,
and give your and the holiday maker’s contact details.
We will provisionally book you on the holiday and send you out the relevant
booking form and conditions,
We will hold the holiday place open for 14 days until receipt of your
15% deposit. We will send you a receipt / invoice on receipt of your deposit
telling you by which date the full payment is due. Full payment is usually
due 10 weeks prior to your holiday start date.
One
to One Care Packages
Some Holiday Makers (H/M) may require or perhaps request a one to one
care package. There is an additional charge for this as we have to bring
in an additional member of staff to manage this request. There are two
tiers of one to one care packages that we offer, costing £150- £250
Tier
1 would be for a H/M who will just need extra assistance
when out on activities, typically this would be someone who uses a wheelchair
or somebody that may refuse to partake in an activity, walk away from
the group, or somebody who will want to do their own thing when out .A
good guide for this would be to ask yourself are you as a support worker
/carer able to go out alone with the holidaymaker and someone who had
the exact same characteristics as your H/M. (basically support two of
your holidaymakers out without the assistance of another carer? If
the answer is no then you will require a one to one care package.Or
do you have guidelines and risk assessments stating that the holidaymaker
must have one to one support or more when out and about? If the
answer is yes then you will require one to one or more.
Tier
2 would be as the above, including somebody who will need
constant vigilance when at our, sometimes large accommodation. A good
indicator for this would be somebody who would need full support with
personal hygiene, or somebody who may take it upon them selves to wander
from room to room or perhaps get up at night and wander around and possibly
go outside (we have an unlocked door policy in the day time) or somebody
who requires their own bedroom. Also if you have a guideline or risk assessment
stating that the person requires constant one to one support.
Our home visit assessment manager
may deem it necessary to allocate the H/M as needing one to one support
on home visit so it is important that if you feel that one to one may
be needed that you let us know on the booking form as there may be no
available places left when it comes to home visit and we may have to offer
an alternate holiday.
Free
Pick up and drop off.
We will pick up /drop off and
give you a home assesment visit free of charge within a 15 mile radious
of our office in Tameside. For those living outside of this radious we
will have to charge .25p per mile each way plus £5 per hour
Booking
Form and Booking Conditions
On receipt of our booking form and terms and conditions please read through
the terms, sign where applicable and return 1 copy with a completed booking
form and your 15% deposit. Your holiday will then become a booking.
We cannot complete your booking without the signed terms and conditions
and Booking form.
On certain holidays we will,
from time to time, take photographs of the holidaymaker during an activity.
These photographs are used in craft sessions and also for the holidaymaker
to take home as a keepsake of their holidays. We will at times use some
of the pictures taken in the gallery pages of our website to demonstrate
the type of activities we offer on our holidays, or in promotional presentations
etc. If you preferred that we did not use your images on the website or
in any promotional presentations please place a cross in the relevant
box below.
¨website ¨Promotional Presentations
Home visit
When we have received your booking form and deposit we will contact you
to arrange a home assessment. (see home
assessment visit).
We will send out an assessment pack, included will be a Papillon personal
support plan, and a Papillon health and medical profile These two Documents
must be completed to the best of your abilities before the assessment
date. If the stated documents are not completed or part of, then we will
have to rearrange the home visit with a additional charge of £25,
It is important that you give as much accurate and honest information
as possible, to ensure we give the H/M the best support and care we can
offer, feel free to add to the support plan or use extra sheets for additional
information,
We can and will take away your own personal care plans or health
action plans but we will use Papillon support plans as a 1st point of
reference. The other documents, (medication record, finance sheet)
must be completed and handed to a Papillon holiday staff member on the
day of pick up for the holiday. If none are received then it will be assumed
that the H/M has full responsibility for administering their own medication,
and will have full responsibility for their own spending monies
Itinerary
There will be a holiday itinerary sent to you usually 4 weeks prior to
the holiday start date, this itinerary will give the address of the accommodation
we will be using and contact numbers for the accommodation.
Changes
of circumstances
It is the responsibility of the H/M carers or family members to inform
us of any change in circumstances as soon as possible, e.g. changes in
mobility or health deterioration. This may have an affect on the care
package we are able to provide, and may lead to the holiday being cancelled.
Cancellations
and refunds
Cancellations made 10 weeks prior to your holiday start date will be fully
refunded less your deposit. You may choose a different holiday date if
you wish for no extra cost or your holiday may be transferred to a person
of your choosing. Cancellations with less then 10 weeks notice will be
charged at 9 weeks 20% 8 weeks 30% 7 weeks 40% 6 weeks 50% 5 weeks 60%
all holidays cancelled with less then 4 weeks notice are non refundable.
Other holiday dates or transfer of holiday may be possible depending on
availability.
Holiday
Termination
If a termination of holiday has been decided on by Papillon Holidays for
medical or behaviour reasons then firstly:
- The holiday maker will
be informed in a private confidential meeting,
- Reasons for the termination
will be outlined and detailed verbally with the holidaymaker.
- The holiday maker’s
carers or representatives will be informed at the earliest opportunity
- It will be decided on the
most appropriate course of action for the holidaymaker’s return
home.
- Papillon Holidays reserve
the right to charge for any travel expenses that would ensue should
we have to accompany the holidaymaker home. The costs will be
.25 pence per mile for the whole of the journey, to and from the holidaymaker’s
home plus £5.per hour travelling time.
- This fee may be waved in
circumstances where the holidaymaker has a worsening medical condition
or has taken ill. This will be at the discretion of Papillon holidays
ltd
- If a holiday maker has
taken ill whilst away on a Papillon holiday, we will sometimes in certain
cases offer a reduced price holiday to be taken at a later date to the
holiday maker taken ill
- In the event of a holiday
maker’s holiday, being terminated for behavioural reasons then
a copy of all incident records and minutes from meeting regarding the
incident will be provided to the holidaymaker within 14 days of the
holiday end date.
Insurance
It is the responsibility of the holidaymaker to take out personal travel
insurance. Papillon holidays advises all holiday makers to take out minimum
travel insurance to protect themselves against cancelations, being unable
to travel due to illness, lost and broken items, cost of returning home
should it be necessary. You can pick up basic travel insurance from the
post office.
I have read and understood
the above terms and conditions.
Signed ……………………………….......
Date…………………………………
Print………………………………………..
Please send back a copy of these terms and conditions back with the booking
form and keep a copy for yourself. The booking will not be taken without
a signed copy of our terms presented with the booking form, thank you.
Download
Booking Pack
Assistance
with funding
It may be possible to get part or whole funding for your holiday from
your local Authority.
(holidays are one of the limited range of services listed in Section 2
[2(1)(f)] of the 1970 Chronically Sick and Disabled Persons Act) If an
assessment shows the need for a holiday, then the Local Authority (LA)
has to assist in meeting this need)
We will assist with obtaining an assessment and writing to the LA requesting
funding. It may also be possible to get funding from one of the charitable
agencies we have access to. We can assist you with this when you are making
the initial booking, by completing one of our request for funding forms
and sending it to the relevant organisations.
Also in 2007 we are hoping
to be granted charitable status thus being able to fund raise and offer
free or part funded places ourselves to those who may need them.
Benefits
of choosing a Papillon holiday.
We are a non
profit making company, and are dedicated to providing fun educational
experiences to the disability sector which means that any monies or funding
left over after the costs of running our holiday programs are used to
offer free places or part funding to those who may need it
Benefits
to holiday makers
By choosing
a Papillon holiday the holiday maker will benefit from enjoying a themed
educational holiday of choice, with a set itinerary and all activities
pre booked !
The holiday maker will benefit
financially as they will be paying just for themselves without the added
costs of paying for staff members or carers to accompany them.
Papillon holidays will assist
with applications for funding to those holiday makers who may need this.
Papillon holidays will give
reduced prices to any holiday makers who return for more then one holiday
per holiday season.
Price reductions will be as follows, 2nd holiday 10% off- 3rd holiday
15% off
Benefits
to a company and staff team!
By choosing
a Papillon holiday your staff resources would not be stretched by losing
staff members accompanying holiday makers as Papillon provide all staff
needs from our experienced staff team on a 2 or 3 to one ratio!
Papillon holidays will offer
a free place to any company or organisation who have 12 or more service
users attending a Papillion holiday during the holiday season
What to bring on your holiday .
Holiday makers would need to pack the following :
Comfortable clothes - enough for the duration of the holiday.
A waterproof rain coat and light weight jacket.
Comfortable shoes, trainers.
Swimwear - shorts or track suit for holidays such as fun on water or sports
week.
Wash and shower kit - including towels.
All medication you will need for the duration of the holiday plus at least
one day spare in case of spillages or spoilt - a Papillon Holiday Medicine
Administration Record (MAR) sheet will be completed and logged on pick
up. If any advice is needed about what to pack please don’t hesitate
to contact one of our team who will be happy to assist.
Holiday makers would usually bring with them £3-£5 per day
to cover the cost of any extra snacks or drinks they may want to purchase
whilst out on activities and any gifts or souvenirs to take back with
them. Your appointed key worker can assist with budgeting if need be,
in this instance there will be an expenditure sheet completed for each
transaction and receipt obtained or a agreed daily amount would be given
to you.
For holidays such as Halloween it would be usual for the holiday maker
to bring between £5 - £10 to purchase their costume for the
end of week fancy dress ball.
Your
accommodation
The accommodation we will be using will vary from holiday to holiday,
from farm houses, activity centre bunk houses to caravans for our summer
holidays The locations we use will be chosen to coincide with the themed
holiday you are booked on. All accommodation will be situated within easy
reach of our planned activities. Accommodation will be booked once the
needs of our holiday makers have been assessed.
What’s
included in the price?
The prices stated are
for a standard itinerary holiday with a two or three holiday makers to
one staff ratio for personal care and 24 hour support needs.Those needing
one to one personal care and with one to one 24 hour support needs would
pay a supplement, this would be assessed prior to the holiday (see
home assessment visit).
All transport to and from your
holiday from your home, Within 15 miles of Tameside.
There is a .25 pence per mile supplement for holiday makers living more
than 15 miles outside of Tameside plus £5 per hour travel time.
For example a holidaymaker living in Leicester would pay an extra £35
each way. £25 for the extra 100 miles and £10 for the 2 hours
travel time.
Mileage and travel time are worked out by using AA auto router
Remember this cost is each
way and if a home assessment visit were required it would be charged at
4 trips
If there is more then one-holiday
maker from a particular organisation then any extra travel costs will
be divided between the holidaymakers
All meals breakfast - lunch -picnics - afternoon tea- evening dinner -
supper. At the accommodation
Picnic lunches will be offered
to holiday makers when out on activities, alternatively there will be
the opportunity for holiday makers to purchase there own lunches when
out on certain activities i.e. lunch at the woolpack .
Additionally there will be
opportunities for holidaymakers to purchase tea or coffee at cafeterias
whilst out on activities
Holiday makers wishing to make these purchases will be notified of the
opportunities prior to departing the accommodation for the activity/excursion
and should take the required funds to do so, or instruct their key person
of there wishes.
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